Frequently Asked Questions

Unfortunately, once an order has been processed there cannot be any changes made to the delivery. If you want to cancel or change your oder, contact us immediately.

You can make sure our beautifully bespoke arcades will fulfil your
requirements by checking the exact measurements of weight,
height etc. In our *Purchasing an Arcade* section.

Maison Roshi is located Excelsior Studios, Studio 43, 17-19 Sunbeam Road, London, NW10 6JP.

We at Maison Roshi strive to deliver you the best quality products.
However, if you are not satisfied with your order, please see our
*Returns and Refunds* policy for more information.

Please email us with any of your queries about our arcades and we will endeavour to give you all the information you require. If you need more information or have a new question, do not hesitate to contact us via our email.

Yes, we absolutely do ship outside of the UK. We ship to the whole of Europe, and going into 2024 we hope to ship worldwide.

Alongside confirmation from your bank of the transaction, you will receive a confirmation email from us.

You can find the manual attached at the bottom of your
confirmation email in the form of a QR code. If you can’t find your
QR code, send us an email and we shall send it over to you once
more.

Yes, all of our arcades come with a 1 year warranty.

We completely appreciate that your are paying premium money for a premium product. However as such we are using one of the most reputable high end delivery companies. As such all delivery cost will be at the behest of the customer.

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